Privacy Policy

Errandboy Nigeria and Errandboy USA (collectively referred to as "we", "us," or "our") provide errand, delivery, and vehicle import services. This privacy policy explains how we handle your personal information when you use our website, mobile app, or services.

Our companies:

• Errandboy Nigeria - For local errands and services in Nigeria
• Errandboy USA - For vehicle imports from the United States to Nigeria

We only collect information that helps us provide our services to you. Here's what we may collect:

A. Information you give us:

• Contact details: Your name, email address, phone number
• Address information: Pickup and delivery locations
• Payment information: We collect payment details (credit card, bank transfer) to process your transactions. Payment data is handled securely by our payment partners
• Service details: Information about the errands or vehicles you're requesting
• Account information: If you create an account, we store your login credentials and preferences

B. Information collected automatically:

• Usage data: How you interact with our website and app
• Device information: IP address, browser type, operating system
• Location data: Approximate location to help match you with nearby service providers
• Cookies: Small files that help us remember your preferences (you can disable cookies in your browser)

We use your information only for legitimate business purposes:

• To provide our services: Process your errand requests, deliveries, and vehicle imports
• To communicate with you: Send updates about your requests, respond to questions, and provide customer support
• To improve our services: Analyze how customers use our platform to make it better
• To process payments: Handle billing and transactions securely
• To send important notices: Inform you about changes to our terms or policies
• To prevent fraud: Protect against unauthorized transactions and misuse of our services

We NEVER sell your personal information to third parties.

We only share your information in these specific situations:

• With service providers: Trusted partners who help us run our business (payment processors, delivery partners, vehicle inspectors). They only get the information needed to do their job and must protect it.
• With your consent: When you ask us to share information with someone (like a delivery recipient)
• For legal reasons: If required by law, court order, or to protect our rights and safety
• Business transfers: If Errandboy is sold or merged, your information would be transferred to the new owner (who must follow this same privacy policy)

You have control over your personal information:

• Access: Request a copy of the information we have about you
• Correction: Ask us to fix incorrect information
• Deletion: Request that we delete your information (we'll honor this unless we need to keep it for legal reasons)
• Opt-out: Unsubscribe from marketing emails anytime using the link in each email
• Withdraw consent: If you agreed to something, you can change your mind

To exercise these rights, contact us at [email protected]. We'll respond within 30 days.

We take security seriously:

• Encryption: All data transmitted between you and our site is encrypted using SSL/TLS technology
• Access controls: Only employees who need your information to do their jobs can access it
• Regular reviews: We regularly review our security practices
• Payment security: We don't store full credit card numbers – our payment partners handle this securely

While no online system is 100% secure, we work hard to protect your information.

We keep your information only as long as needed:

• Account information: Until you delete your account
• Transaction records: Up to 6 years for tax and legal requirements
• Communications: As long as needed to address your request

After we no longer need your information, we securely delete or anonymize it.

Our services are not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

For users in Nigeria: We comply with the Nigeria Data Protection Act, 2023 and the General Application and Implementation Directive (GAID). You have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

For users in the USA: We comply with applicable US privacy laws. California residents have additional rights under the California Consumer Privacy Act (CCPA).

When you use our services, your information may be transferred between Nigeria and the United States. We ensure appropriate safeguards are in place.

We may update this privacy policy occasionally. When we do, we'll post the new policy here and update the "Last Updated" date. If we make significant changes, we'll notify you by email or through a notice on our website.

Have questions about your privacy? We're here to help: